All purchases from the Engine 4 Music, Inc. Online Store shall be governed by these Terms and Conditions and the applicable General Conditions of Sale and General Conditions of Service of Engine 4 Music, INC. (collectively “General Conditions”), as defined below. In case of any discrepancy between these Terms and Conditions and the General Conditions, these Terms and Conditions shall prevail.
The definitions used in these Engine 4 Music, Inc. Online Store Terms and Conditions of Sale shall have the similar meaning as in the General Conditions, except the words “Product” and “Service”, which in these Online Store Terms and Conditions shall refer specifically to the products (hereinafter “Product(s)”) and services (hereinafter “Service(s)”) sold via the Online Store.
Engine 4 Music, Inc. reserves the right at its sole discretion to amend, modify or alter these Terms and Conditions and the General Conditions at any time without prior notice.
We offer the following payment methods in our Online Store:
- American Express
- Purchase Order/Net 10 (wholesalers only)**
** Engine 4 Music, Inc. reserves the right to make a credit check for invoice customers and revoke the order in case the check is failed. Please note that credit checking may also slow down order processing.
Taxes and Prices
All Online Store prices are gross prices, inclusive of any sales taxes.
If applicable, any and all taxes will be added during the purchasing process and shall be borne by Engine 4 Music, Inc.
Any and all online orders from the United States of America include sales tax. Engine 4 Music, Inc. is obliged to pay the sales tax imposed by local/federal government or state. Tax exempt wholesale customers are urged to contact the Customer Service to place the order.
All orders are shipped free of charge through USPS, FedEx or UPS.
Engine 4 Music, Inc. reserves the right to choose the carrier. Once your order has been shipped, you will receive an e-mail notification with a tracking code.
Products shall be manufactured upon order and delivery will take place as soon as the ordered Products are ready for shipment. The actual delivery time varies based on the amount of units ordered. The actual delivery time will be confirmed on a separate order acknowledgement to the e-mail address provided by the Customer in the order.
If you require a specific delivery time, please contact Customer Service prior to placing an order as expedited orders may incur a shipping fee.
Your satisfaction is guaranteed. If you receive an item that is not up to your standards, please contact us as soon as possible.
Defective Products subject to the warranty terms can be returned for service or if the cause for the return is a direct result of a Engine 4 Music, Inc. error i.e. Products not matching Customer’s order.
For returning non-defective products, Engine 4 Music, Inc. shall be entitled to a re-stocking fee of 25% of the order value.
In all return cases, please contact Customer Service Return Merchandise Authorization (RMA) number. Engine 4 Music, Inc. does not accept returns without the RMA.
please contact us as soon as possible.
Engine 4 Music, Inc. respects your privacy and does not sell any of your information to third-parties. If you purchase an item online, you are automatically added to our mailing list but you have the ability to opt out at any time.